Pokemon Books

Returns for Pokemon Books

What is pokemon.childrens-library.com Return Policy?

You may return most products purchased. Most items can be returned with Four weeks of receiving the item. However we aren't the initial seller so you must contact and/or make reference to the initial sellers terms for returns individually.

Alternative Seller Returns Policies

While many sellers supply a returns policy the same as our own, some seller returns policies may differ. Each seller's return guarantee is available on the vendor's website. Handling and shipping charges for returning items shipped with a seller are borne with the buyer.

Items valued at over have to be returned towards seller with a trackable shipping service. Should the order is valued at 0 or more, insure the shipment for the value of the goods and ship your return with a signature shipping service. For items below , we recommend USPS delivery confirmation service.

Note: Should a package doesn't arrive and you don't make use of a trackable method to return or you refuse the shipment as a method of return, you might not be entitled to refund.

Items with FREE Return Shipping

These items usually feature a free return shipping method.

Heavy/Bulky Items Delivered by Specialty Carriers

In order to return a large or bulky item which had been delivered with a specialty carrier (e.g., CEVA, ABF, Pilot), go to the Online Returns Center. The Returns Center will direct you throughout the returns process and will request you to contact our specialized customer care team, which will schedule the pickup of your item.

Note: Don't refuse the delivery of the item. To make sure the return and refund are processed correctly.

UPS Pickups

After you request a UPS pickup, UPS will send a driver to the address with the shipping label within 1-5 business days. Ensure that you've described the defect, damage, or error highlight that with the returned package. Should the original packaging is available, return the item in this packaging. To help avoid issues with the pickup, remove any previously used shipping labels which might be still on the box.

Cancel Pickup Request

After a UPS pickup has been requested, you cannot cancel that request until after the first pickup attempt has been made. UPS will always make up to three pickup attempts. Once the first pickup attempt, you may call UPS at 1-800-PICK-UPS (1-800-742-5877) to cancel future pickup attempts. Be sure you have your tracking number handy.


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